ARVA OVERSEAS Privacy Policy
Your trust matters to us. This policy explains how ARVA OVERSEAS ("we", "us", "our") collects, uses, stores and protects your information when you browse our website, place an order, create an account or contact us for support. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect personal details such as your name, phone number, email address and delivery or billing address. We also collect order details including products purchased, order history, quantities and payment status, along with communication data shared through contact forms, live chat, email or customer support calls. In addition, we automatically collect technical information such as your IP address, browser type, device information and pages visited through cookies and similar technologies, and account information including login credentials if you register with us.
2. How We Use Your Information
We use your information to process and confirm your orders, and to arrange delivery in a timely manner. It also helps us provide customer support and respond to your queries or complaints, send important updates about your order, account or changes to our policies, and improve our website, products and overall customer experience. We further use this information to detect, prevent and address fraud, misuse or security issues, and to send promotional offers or newsletters where you have opted in to receive them.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, understand how you use our site and improve your browsing experience. You can control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only where necessary — with payment gateway providers to securely process your transactions, with delivery and logistics partners to fulfil and ship your orders, and with technology service providers who help us operate and maintain our website. In certain cases, we may also share information with legal or regulatory authorities where required by law or to protect our rights. All third parties are required to handle your information securely and only for the purpose it was shared.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, legal, accounting or reporting requirements. Once no longer required, your data is securely deleted or anonymised.
6. Data Security
We implement reasonable technical and organisational safeguards, including encryption and restricted access, to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we encourage you to keep your account and payment details confidential.
7. Your Rights
Depending on applicable law, you may have the right to access, correct, update or request deletion of your personal information, and to withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date, and continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your information, please reach out to us:
Email: avraoverseas@gmail.com
Phone: +91 97842 37777
