ARVA OVERSEAS Return & Refund Policy
At ARVA OVERSEAS, we take great care in crafting, packing and shipping every marble piece, but we understand that sometimes things don't go as planned. This Return & Refund Policy explains how we handle situations where your order arrives damaged, incorrect or incomplete, and what steps you can take to get it resolved smoothly. We want every customer to feel confident shopping with us, knowing that genuine issues will be looked into fairly and promptly. If your order arrives damaged, incorrect or incomplete, please contact us with your order details and clear photos so our team can assist you as quickly as possible.
Eligibility
Return or replacement requests should be raised within 7 days of delivery, after which requests may not be accepted. The item must be unused, undamaged by the customer, in its original condition and accompanied by the original packaging, tags and any accessories it came with. Products showing natural variations in marble shade, texture, veining or finish are not considered defects and are not eligible for return, as these are inherent characteristics of handcrafted stone items. Custom-made, personalized, bulk or specially packed gifting orders may be handled on a case-by-case basis, and in some instances may not be eligible for return unless found defective on arrival. Items purchased during clearance or final sale promotions may be excluded from returns, unless stated otherwise at the time of purchase.
How to Request Support
If your order meets the eligibility conditions above and you would like to raise a return, replacement or refund request, simply contact us at avraoverseas@gmail.com within the eligible timeframe, and share your order number, the product name and a clear description of the reason for your request. Please attach clear photographs, and where possible a short unboxing or opening video, especially if the product was damaged in transit — this greatly helps our team assess the issue quickly. Our support team will review the information provided and get back to you with the next steps, which may include arranging a replacement, scheduling a return pickup, or initiating a refund. In some cases, we may request the item to be shipped back to us for inspection before a final resolution is confirmed.
Refunds
Once a return or refund request has been approved after inspection or verification, refunds will be processed to the original payment method used at the time of purchase. Please note that while we aim to process approved refunds promptly on our end, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer or payment gateway, and can typically take a few business days. Shipping charges, if any were paid at the time of order, may or may not be refundable depending on the nature of the return, and this will be communicated clearly by our support team during the resolution process.
Non-Returnable Situations
To maintain fairness and quality standards, certain situations are generally not eligible for return or refund, including but not limited to: damage caused by misuse, mishandling or improper cleaning after delivery; requests raised after the eligible return window has passed; items without original packaging or proof of purchase; and minor natural variations inherent to handcrafted marble products. Our team will always review each case carefully and communicate the outcome transparently.
Contact Us
If you have any questions about this policy or need help with an existing order, our support team is here for you. Please feel free to reach out through the details below:
Email: avraoverseas@gmail.com
Phone: +91 97842 37777
