ARVA OVERSEAS Shipping Policy
At ARVA OVERSEAS, we understand that shipping is one of the most important parts of your shopping experience, especially when it comes to delicate, handcrafted marble products. This Shipping Policy explains how we process, pack and deliver your orders, so you know exactly what to expect from the moment you place an order to the moment it arrives at your doorstep. Our marble pieces are carefully packed by our team so they can travel safely all the way from the artisan workshops of Rajasthan, India to homes across the country and beyond.
1. Order Processing
Once an order is placed, it is typically processed after payment confirmation has been received and product availability has been verified. Our team reviews each order to ensure the correct items, quantities and customization details (where applicable) are recorded before it moves into packing. Please note that bulk orders, corporate gifting orders, customized engravings or special packing requests may require additional processing time, as these often involve extra quality checks and careful handling. In case of any delay or issue with an order, our team will make reasonable efforts to keep you informed.
2. Delivery
Delivery timelines can vary depending on a number of factors, including the destination address, the courier or logistics network servicing that area, local service conditions, customs processing for international shipments, and any unforeseen disruptions such as weather events or public holidays. While we work with reliable courier partners to ensure timely delivery, these timelines are estimates and not guarantees. Once your order has been dispatched, tracking details will be shared with you via email, SMS or WhatsApp where available, so you can follow your parcel's journey. We request customers to ensure that the shipping address and contact details provided at checkout are accurate and complete, as delays or delivery failures due to incorrect information are beyond our control.
3. Packaging
Marble is a beautiful yet delicate material, and we take special care in how each piece is packaged for transit. Every product is wrapped, cushioned and boxed using protective materials designed to safeguard the premium marble finish, inlay work, polished surfaces and any fine detailing from scratches, chips or impact during handling and transport. Fragile items receive additional layers of protection, and gifting orders may include presentation packaging as applicable. Despite our best efforts, we recommend customers handle unboxing with care, following any instructions included with the package.
4. Shipping Charges
Shipping charges, where applicable, are calculated based on factors such as the weight and dimensions of the product, the delivery destination, and the shipping method selected at checkout. Any applicable shipping fees will be clearly displayed before you complete your purchase, so there are no surprises at checkout. From time to time, we may offer free or discounted shipping as part of promotions, which will be communicated on the website.
5. Damaged or Missing Delivery
While we take extensive precautions in packing, we understand that damage can occasionally occur during transit due to handling by courier services. If your parcel arrives damaged, or if any items are missing or incorrect, please contact our support team as soon as possible — ideally within a few days of delivery. To help us resolve the issue quickly, please share your order number along with clear photographs of the damaged product and packaging, or a short unboxing video if available. Our team will review the details and assist you with a replacement, repair or refund in line with our return and refund policy.
6. Delays Beyond Our Control
ARVA OVERSEAS strives to ensure smooth and timely delivery for every order; however, we are not responsible for delays or disruptions caused by circumstances beyond our reasonable control, including but not limited to courier service issues, customs clearance for international orders, natural calamities, strikes, extreme weather conditions or other force majeure events. We appreciate your patience and understanding in such situations and will do our best to keep you updated.
7. Contact Us
If you have any questions about your shipment, tracking details, delivery timelines or packaging, our support team is here to help. Please feel free to reach out to us through the details below:
Email: avraoverseas@gmail.com
Phone: +91 97842 37777
