Welcome to ARVA OVERSEAS
Welcome, and thank you for visiting ARVA OVERSEAS. These Terms & Conditions govern your use of this website and any purchase you make through it. By browsing this website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood and agree to be bound by the terms set out below. If you do not agree with any part of these terms, we kindly ask that you discontinue use of the website.
ARVA OVERSEAS offers premium marble-finish home decor, gifting, tableware, desk and pooja products, handcrafted by skilled artisans in Rajasthan, India. Each piece reflects a tradition of craftsmanship passed down through generations, and we take pride in bringing that heritage into modern homes across the world. These terms apply to all visitors, users and customers of this website, regardless of location.
1. Product Information
We make every effort to keep product names, descriptions, dimensions, weight, price and availability accurate and up to date. However, because marble and related natural materials are sourced from nature, no two pieces are ever completely identical. Small variations in shade, veining, texture, grain and finish are a natural characteristic of the material and should be considered part of the product's unique charm rather than a defect.
Product images displayed on the website are for illustrative purposes and may differ slightly from the actual product due to lighting, photography settings, or individual screen/display calibration. Dimensions and weights mentioned are approximate and may vary marginally due to the handcrafted nature of each item. We reserve the right to modify, discontinue or update any product, description or specification at any time without prior notice.
2. Orders & Payments
All orders placed through this website are subject to product availability, successful payment processing and, where applicable, verification of order and customer details. Once an order is placed, you will typically receive an order confirmation; however, this confirmation does not guarantee acceptance of the order, and ARVA OVERSEAS reserves the right to accept, reject or cancel any order at its discretion, including in cases of pricing errors, stock unavailability, suspected fraud or incomplete information.
ARVA OVERSEAS may contact you via email, phone or other provided contact details if any order details require confirmation, clarification or correction before dispatch. Prices displayed on the website are inclusive or exclusive of applicable taxes as indicated at checkout, and are subject to change without prior notice. Payments must be made in full through the accepted payment methods offered on the website before an order is processed for shipment, unless otherwise specified.
3. Shipping & Delivery
Given the delicate nature of marble and stone products, every order is carefully inspected, packed and cushioned to minimize the risk of damage during transit. Despite these precautions, delivery timelines are estimates only and may vary depending on the destination, courier or logistics partner availability, customs clearance for international orders, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Shipping charges, where applicable, will be clearly communicated at the time of checkout. Once an order has been dispatched, you may receive tracking information to monitor its progress. ARVA OVERSEAS is not responsible for delays caused by third-party couriers, incorrect shipping addresses provided by the customer, or force majeure events. We encourage customers to inspect packages upon delivery and report any visible damage to the courier at the time of receipt where possible.
4. Returns & Refunds
Customer satisfaction is important to us, and we want every purchase to arrive in the condition you expect. If you receive a product that is damaged, incorrect or incomplete, please report the issue to us as quickly as possible, along with your order number and clear photographs or a short video showing the concern, so that our team can assess the matter promptly.
Eligible requests will be handled in accordance with our return and refund policy, which may include a replacement, repair or refund depending on the nature of the issue and product availability. Please note that due to the handmade and natural nature of marble products, minor variations in color, texture or finish do not qualify as defects. Items that have been used, altered or damaged due to improper handling after delivery may not be eligible for return. Refunds, where approved, will be processed to the original payment method within a reasonable timeframe as communicated by our support team.
5. Care & Use
Marble is a beautiful but porous natural stone that requires gentle care to preserve its finish and longevity. We recommend cleaning your marble pieces regularly with a soft, dry or slightly damp cloth to remove dust and light residue. Avoid using acidic cleaners, vinegar, bleach, ammonia-based products, abrasive pads, scouring powders or harsh chemicals, as these can etch, dull or discolor the surface over time.
Handle marble items with care, especially during cleaning, moving or storage, as sudden impact or rough handling may cause chips or cracks. Keep marble products away from prolonged exposure to direct sunlight, excess moisture or extreme temperature changes where possible. For pooja items, desk accessories and tableware, please refer to any specific care instructions included with your product, if provided, for best results.
6. Limitation of Liability
To the maximum extent permitted by applicable law, ARVA OVERSEAS shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with the use of this website or the purchase and use of our products. Our total liability, if any, in relation to any order shall not exceed the amount paid for that specific order.
7. Changes to These Terms
ARVA OVERSEAS reserves the right to update, modify or revise these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage customers to review this page periodically to stay informed of any updates. Continued use of the website following any changes constitutes acceptance of the revised terms.
8. Contact Us
If you have any questions, concerns or feedback regarding these Terms & Conditions, our products, or your order, our team is happy to help. Please feel free to reach out to us through the details below:
Email: avraoverseas@gmail.com
Phone: +91 97842 37777
